Privacy Policy
This Privacy Policy explains how Dream Sydney ("Dream Sydney", "we", "us" or "our") collects, uses, discloses and protects your personal information when you visit our venue, use our website, interact with our social media channels, join our guest lists, purchase tickets, make bookings or otherwise engage with us online or in person.
By accessing our website, submitting your details, attending our events or using any of our services, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
The types of personal information we may collect include, but are not limited to:
Contact details: such as your name, email address, phone number, and social media handles.
Booking and guest list details: including your attendance history, reservation details, group size, and table or ticket preferences.
Payment information: limited billing details required to process transactions through our payment providers (we do not typically store full card details ourselves).
Marketing preferences: including your preferences for email, SMS and other promotional communications.
Website and online data: such as your IP address, browser type, device information, pages visited, and the time and date of your visit, collected via cookies and similar technologies.
Event and venue interactions: including CCTV footage in and around the venue for security and safety purposes, as well as images or videos captured at events where you may be reasonably identifiable.
2. How We Collect Your Information
We may collect personal information in a variety of ways, including when you:
• Join a guest list, RSVP to an event or make a booking (online or in person).
• Purchase tickets, packages or merchandise associated with Dream Sydney.
• Subscribe to our newsletters, SMS lists or promotional mailing lists.
• Enter competitions, giveaways or promotional campaigns run by or on behalf of Dream Sydney.
• Interact with us via social media platforms, messaging services or email.
• Visit our website, where certain data may be collected automatically through cookies and
analytics tools.
• Attend our venue, where we may collect CCTV footage and incident reports for security, safety
and compliance purposes.
3. How We Use Your Information
We use the personal information we collect for purposes including:
• Managing reservations, guest lists, ticketing and entry to our events.
• Communicating with you about bookings, event updates, changes and important notices.
• Providing customer support and responding to your questions or feedback.
• Sending marketing communications (where permitted) about upcoming events, promotions, special
offers and venue news.
• Improving our services, website, customer experience and event offerings through analytics
and feedback.
• Ensuring the safety, security and integrity of our venue, guests and staff, including the
use of CCTV.
• Complying with applicable laws, regulations and lawful requests from authorities.
4. Direct Marketing
We may use your contact details to send you promotional messages and updates about Dream Sydney, including information about upcoming events, special offers and news. You can opt out of marketing communications at any time by following the unsubscribe link in our emails or SMS messages, or by contacting us using the details below.
5. Cookies and Analytics
Our website may use cookies and similar tracking technologies to enhance your browsing experience, understand how our website is used and deliver relevant content and advertisements. Cookies are small data files stored on your device. You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent; however, some parts of our website may not function properly if cookies are disabled.
We may also use third-party analytics services to help us understand website traffic and usage patterns. These services may collect information such as your IP address, device type and browsing behaviour.
6. When We Share Your Information
We may share your personal information with:
• Service providers and partners who assist us in operating our venue, website,
ticketing, marketing, payment processing and customer support (for example, email or SMS
providers, booking platforms, event ticketing platforms and IT support services).
• Security providers and incident management services where necessary for safety and compliance.
• Professional advisers such as lawyers, accountants or insurers where reasonably required
for our business operations.
• Law enforcement agencies, regulators or other authorities where required by law or where
we believe disclosure is necessary to protect our rights, safety or property, or the rights, safety
or property of others.
We do not sell your personal information to third parties.
7. International Transfers
Some of our service providers or systems may be located outside your local jurisdiction. Where your personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place and that your information is handled in accordance with this Privacy Policy and applicable privacy laws.
8. Data Security
We take reasonable steps to protect your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps may include physical security measures at our venue, secure systems and networks, access controls and staff training.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
9. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When personal information is no longer needed, we will take reasonable steps to destroy or de-identify it.
10. Your Rights and Choices
Depending on the laws that apply in your jurisdiction, you may have rights in relation to your personal information, which can include:
• The right to request access to the personal information we hold about you.
• The right to request correction of inaccurate, incomplete or outdated information.
• The right to opt out of certain types of processing, including direct marketing.
• The right to withdraw consent where processing is based on your consent (without affecting
the lawfulness of processing before withdrawal).
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before actioning your request.
11. Third-Party Sites and Services
Our website, social media pages or event promotions may contain links to third-party websites, platforms or services that are not operated by Dream Sydney. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing them with your personal information.
12. Privacy and Minors
Our venue and events are generally intended for adults of legal age. We do not knowingly collect personal information from individuals under the minimum legal age for entry to licensed venues in our jurisdiction. If you believe that a minor has provided personal information to us, please contact us so that we can take appropriate steps.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. The updated version will be posted on our website with an updated "last updated" date. We encourage you to review this policy periodically.
14. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
Dream Sydney
Email: info@dreamsydney.com.au
Last updated: 1/2/2026